User Survey Guidance 2010-11

Adult Social Care Survey

The guidance, questionnaires, letters and forms needed to run the survey can be found at the following links:

Why is a new national survey needed?

As a sector, we need to understand more about how services are affecting people's lives, rather than simply what outputs services are providing. If personalisation demands putting the user at the heart of care planning and provision, then user experience information will be critical for understanding the impact and outcomes achieved, enabling choice and informing service development.

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How will the survey be used?

The Adult Social Care Survey (ASCS) will be the most significant pool of personal outcome information for those receiving adult social care. It will become an important resource for accounting for what has been achieved for local people, supporting local services and enabling people to make better choices about their care. The main purpose of the survey will be to provide assured, consistent and benchmarkable local data on outcomes to support transparency and accountability to local people. It will assist local services to identify areas where outcomes can be improved in a very challenging financial climate, and support their own initiatives with an assured vehicle for eliciting outcome information.

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Changes from the previous programme of surveys

  • Specific instructions to exclude service users who lack the capacity to consent to take part and replace them via drawing an additional sample.
  • Inclusion of service users in residential and nursing care.
  • A specific easy-read questionnaire for users with learning disabilities.
  • Slight relaxation in the accuracy required for producing a robust estimate from the survey.
  • Widening of the survey period to run from mid January to mid March.
  • Additional information has been requested about the breakdown of the eligible population to assist in analysis of response rates and calculation of confidence intervals

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Guidance for councils

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Questionnaires

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Translations

To view the Bengali and the Gujarati translations you will need to install non-standard fonts on to your PC, your IT department should be able to do this easily for you. Please contact us for the font names.

We have provided the pdf versions of these translated questionnaires so that you can see what they should look like.

Interview Scripts

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Examples of Letters and Forms

Compliance Cost Survey

We would like to capture the costs to councils of running the 2010-11 Adult Social Care Survey. This is a voluntary exercise and we are asking councils to provide the costs in Autumn 2011 after the validation process has been completed.

National Indicator Calculator

This is a tool which can be used to calculate N127 - Self reported experience of social care users.

Please be aware this is a large file and when downloading you should choose the option to save locally and not open directly.

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Contact us

  • If you have any further questions then contact us by email at usersurvey@ic.nhs.uk or phone at 0113 254 7211.