Measuring outcomes for service users
Across the UK, the four countries are working to put people at the heart of social care information. Information is of most use when it gives the whole picture of a persons care. This means providers can measure both outputs and outcomes: whether there was a positive result to treatment.
The Adult Care Information Network has published A View on Outcomes, which explores how to develop more meaningful information on the effectiveness of an individuals care. A range of outcome measures are being considered across the UK. These include tracking individuals in Northern Ireland, and developing an outcome-based performance framework in England. You can read the report below.
More on outcomes
Measuring outcomes in social care was the focus of two recent ACIN meetings, in Edinburgh and Cardiff. More on outcomes can be found in the archived papers from those meetings.
Lancashire County Council has done a lot of work exploring how to measure outcomes:
Measuring Outcomes. How can we do it?
Lancashire County Council
Measure of Success
How can we develop an Evidence Base for Measuring Outcomes? Dave Burnham, Lancashire County Council
Embedding an Outcome Approach into our Current Business Processes, Offering People Greater Control
Dave Burnham, Lancashire County Council
Experiments with measuring Outcomes for Service Users and Service User perceptions
Dave Burnham, Lancashire County Council
Personal Outcomes Pilot
Lancashire County Council
Service monitoring survey
Lancashire County Council
Outcomes framework example
Lancashire County Council
Outcome Focussed Care Plan documentation
Lancashire County Council
Personal Outcomes Review documentation Lancashire County Council
Outcomes Questionnaire for Carers
Lancashire County Council
Evaluating service quality and contract compliance for domiciliary care services delivered to service users with a physical disability
Lancashire County Council
Collating Citizen Perception Data
Dave Burnham, Lancashire County Council
Developing Ways of Collecting Feedback from Service Users on the Quality of Contact with Social Services
Lancashire County Council
Signposts
Fiona Benn & Dawn Butterfield, Lancashire County Council ATTACHMENT