Summary

This bulletin contains information about the ambulance services provided by the National Health Service in England. The information is collected from individual ambulance trusts and shows volume of activity and performance levels against required standards (eg responses within 8 or 19 minutes). This includes information on emergency and urgent calls, response times and patient destinations. This information is collected via the KA34 return; a copy of which is included at the end of the bulletin.

Key facts

• The percentage of category A incidents that resulted in an emergency response arriving at the scene of the incident within 8 minutes in 2009-10 was 74.3 per cent (same as the previous year).
• The percentage of category A incidents that resulted in an ambulance vehicle capable of transporting the patient arriving at the scene within 19 minutes1 was 96.8 per cent (96.9 per cent in the previous year). For category B incidents this was 91.0 per cent (same as the previous year).