http://www.ic.nhs.ukSummaryThe NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisati...http://www.ic.nhs.uk/default.asp?sID=1257178336155Summary The NHS complaints procedure is the national statutorily based mechanism for dealing with patients' complaints and all NHS organisations are r...http://www.ic.nhs.uk/default.asp?sID=1218631620255Summary The NHS complaints procedure is the national statutorily based mechanism for dealing with patients' complaints and all NHS organisations are r...http://www.ic.nhs.uk/default.asp?sID=1193383821420Key facts There were 95,047 written complaints about hospital and community health services in 2005/06 compared with 90,413 the previous year. Althoug...http://www.ic.nhs.uk/default.asp?sID=1174995512485Key facts There were 90,413 written complaints about hospital and community services in 2004/2005, compared with 90,122 in 2003/04. Of these 74.7% wer...http://www.ic.nhs.uk/default.asp?sID=1174648665708